Obstacles to overcome after it’s all done

Once the digital switchover takes place, you may think your work is done, but the reality is, you are just getting started.

My name is Chris Lloyd, Senior Technical Pre Sales Consultant at Paywizard. I was part of the Digital UK team, and you might be surprised to know that we still gets calls today to assist with retunes for a switchover that happened in 2012! Clearly there is a need for continued customer service efforts long after the digital switch is flipped. So with that in mind here are a couple of things that you should consider post switchover to ensure you keep consumers onside.